Support
Frequently asked questions
What E-VONE is, what it is not, and how to get help with anything the guides do not cover.
Does E-VONE sell flights, hotels or tours?
No. E-VONE is a publisher of travel guides. We do not sell or resell travel, we do not take bookings and we do not handle payments for travel services.
Why does the homepage have a flight search box?
It is a preview of a feature we are building. It does not return live results and it does not send your details anywhere. Until it is live, our first flight guides are the useful part of the site.
Do I need an account to read the guides?
No. Every one of our thirty two guides is free, public and readable without signing up. There are no hidden or members-only articles.
How current is the information?
We review guides periodically, but rules on documents, visas, baggage and security change frequently and vary by country and airline. Always confirm with the official source before you travel.
I found something wrong. How do I report it?
Please use the contact form and tell us which guide and which section. Corrections are welcome and we act on them quickly.
Can I republish or translate your guides?
Not without written permission. Short quotations with a clear credit and a link back are fine.
How do you handle my personal information?
We collect as little as possible. Details are in our privacy policy, and you can ask us to delete anything you have sent us.
Do you accept sponsored content?
We do not publish paid placements inside our guides. If that ever changes, any commercial relationship will be clearly labelled on the page it affects.
Still stuck? Write to us on the contact page and we will reply, usually within two working days.
Not sure where to begin?
Start with the basics, then pick the guide that matches the trip you are actually planning.